Salon Daniel Policies
We accept Visa, MasterCard, American Express, Discover, Cash and Check.
Gratuities are not included in services provided or gift certificate purchases. Gratuities are always appreciated and we thank you for your thoughtfulness. All tipping must be done in cash or check made out directly to your service provider. We have an ATM on site for your convenience and envelopes are provided at the reception desk. Please indicate on the envelope who the tip is for and who it is from and we will forward it to your service provider.
Client satisfaction is our number one priority! Therefore, we do ask that you call the salon manager within 10 days of your service(s) for any changes that you may require. We do not offer refunds on services, but we are happy for the opportunity to make things right for you by scheduling a ‘re-do’ with your original service provider. If at any time you feel you that would like to try the services of a different designer, then we support and recommend that you do so. Our entire team’s talent is at your disposal and discretion.
We offer full exchanges on all product purchases. It is important to us that you have the correct hair and skin care products for your use at home. We want you to have exactly what works for you; we do not wish to add to the product graveyard that exists under many bathroom sinks. We encourage you to bring in any item that is not meeting your expectations and we will replace it with something that better suits your needs.
Returns are accepted on all hair/skin care products and will be given full exchange credit toward the purchase of another product. Product returns must happen within 60 days of purchase, be accompanied by a store receipt, and the product must be nearly full.
Returns on hairdryers, flat-irons and curling irons must occur within 30 days of the original purchase date. Returned items must consist of all packaging and be in original condition.
We cannot offer returns or exchanges on hair accessories such as clips, brushes, combs, etc. Sales of those items are final.
We recommend that you make all appointments in advance to ensure stylist availability, as well as to secure the time that works best for your schedule. We do require a credit card to secure your appointment(s). We suggest you arrive 10 minutes before your scheduled appointment time in order to relax, browse style ideas and enjoy a refreshing beverage. If you are late for your appointment, we may need to reschedule your appointment or modify your service(s).
Our goal is to provide quality service in a timely manner. In order to do so we have had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for clients that need our services.
In order to be respectful of the clients and service providers at Salon Daniel please be courteous and call/email the Salon promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in need of our services. This is how we can best serve the needs of all our valued clients.
If you miss your appointment without giving at least a 24-hour notice (48 hrs for services requiring 2+ hours or multiple services booked), then you will be billed 1/2 of the cost of the missed service(s). Failure to not show for an appointment will result in a full service charge. These fees will be charged to the credit card we have on file. For your convenience, we provide a confirmation call/email/text 48 hours prior to your appointment. It is your responsibility to keep us updates of any changes in your contact information.
We want you to know that we also hold ourselves accountable to the same policies. If for some reason we cancel on you under 24-hours notice and are unable to accommodate your scheduled appointment with another member of our talented team, we will give you 50% off your next appointment.
In the service area of the salon we can only accommodate those clients receiving services. We thank you for your cooperation in advance. Our goal is to provide each client with personalized individual attention. All guests are asked to wait in the reception area. In addition, we ask that all children (not receiving a service) remain supervised in the reception area for their safety.
Gift certificates are available for your gift giving convenience and are offered in any amount. Gift certificates do not include gratuities and are not redeemable for cash and must be used within 1 year from the purchase date.
We ask that all cell phones be set to vibrate before entering the salon as a courtesy to other clients and our design team. We strive to provide a relaxing, private and undisturbed atmosphere at all times. If you must use your cell phone, please remove yourself from the service area.
All pricing is based on time and product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing, then we urge you to ask your stylist for pricing prior to your service.